LegalServicesFirmAchievesFullPDPAComplianceandPassesPDPCAudit
A 45-staff Singapore legal firm faced a PDPC audit after a data handling complaint. MicroLogic delivered a full PDPA compliance programme — policies, controls, staff training, and DPO appointment — with zero findings at audit.
Results Achieved
!The Challenge
A complaint lodged by a former client triggered a Personal Data Protection Commission (PDPC) audit notice. The firm had 60 days to demonstrate adequate personal data protection practices.
An internal review revealed significant gaps: client files were shared via personal Gmail accounts, no data retention policy existed, staff had no PDPA training, and the firm had never formally appointed a Data Protection Officer (DPO) as required by law. The managing partner estimated potential exposure at S$250,000 in fines if the audit found systemic non-compliance.
✓The MicroLogic Solution
MicroLogic deployed a PDPA compliance team within 5 days of engagement. The programme ran in three tracks simultaneously to meet the 60-day audit deadline:
Legal & Policy Track: Drafted Privacy Notice, Data Protection Policy, Retention & Disposal Schedule, and Breach Notification Procedure. All documents were Singapore-law compliant and tailored to the firm's specific data flows (client intake forms, court filings, HR records).
Technical Controls Track: Enabled Microsoft 365 Data Loss Prevention policies to block personal data leaving via personal email, implemented access controls on the shared file server (role-based, with audit logging), and deployed encrypted storage for sensitive client documents.
People Track: Conducted a 3-hour PDPA staff training workshop for all 45 staff, appointed a senior associate as internal DPO with documented authority, and set up a data breach incident register.
At the PDPC audit, the firm presented a complete evidence portfolio. The audit concluded with zero enforcement findings — the auditor specifically noted the quality of the data retention schedule and breach response procedure.
“We had 60 days to get PDPA compliant before a PDPC audit. MicroLogic delivered everything — policies, technical controls, staff training, and DPO appointment. We passed with zero findings. I cannot recommend them highly enough.”
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